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What are your shipping options and delivery times?

We offer standard and express shipping options. Standard delivery takes 5-7 business days, while express shipping arrives within 2-3 business days. Free standard shipping is available on orders over PKR 5,000.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Sale items are final sale and cannot be returned or exchanged.

How do I care for my garments?

Each garment comes with specific care instructions on the label. Generally, we recommend hand washing or using a gentle machine cycle with cold water. Avoid harsh detergents and always air dry to maintain fabric quality and color.

How do I find my correct size?

Please refer to our detailed size guide available on each product page. We provide measurements for bust, waist, hips, and length. If you're between sizes, we recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit and debit cards, bank transfers, and cash on delivery. All online transactions are secured with SSL encryption to protect your payment information.

Can I track my order?

Yes, once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery status in real-time through our courier partner's website.

Do you ship internationally?

Currently, we ship within Pakistan only. We are working on expanding our international shipping options and will update our customers once available.

How can I modify or cancel my order?

Please contact our customer service team immediately at support@rasko.store. Orders can only be modified or cancelled before they are dispatched from our warehouse.

Are your fabrics sustainable?

We are committed to sustainability and use eco-friendly fabrics wherever possible, including organic cotton and recycled materials. Each product page indicates the fabric composition and sustainability credentials.

Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping on all orders. Simply select the gift wrapping option at checkout and include a personalized message if desired.

READY TO WEAR

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Frequently Asked Questions